Description
Proxyclick helps companies to receive safely visitors on their premises. With COVID-19, that became a priority for our clients and we needed to offer a safe way to keep on accepting business essential visitors at their buildings. This project needed to be quickly developed and robust from a health standpoint. The newly formulated team, which I was part of, succeeded in designing and delivering an MVP that ended up being an MLP (minimum lovable product).
Team size
4-member agile team
My role
- Facilitator for the Google design sprint
- UX researcher
- UX Designer
What does Proxyclick do?
Proxyclick is a cloud-based visitor management system used by enterprises like L’Oréal, PepsiCo, and Audi to transform how people are welcomed in their corporate offices around the world. Best-of-breed integrations make it easy to leverage access control systems, Wi-Fi code provisioning, wayfinding apps, and more. With Proxyclick you can enhance each visitor experience while securing your premises and your data.
The goal
Enable clients to better know their visitors before they arrive for their meeting, improving their front-desk and security processes and letting visitors use their time better.
The challenges
#1 - No touching is allowed -due to COVID
#2 - Only people with healthy habits should be accepted - Protect our workforce
#3 - We should keep a record for liability - Protect our business
The process
As we needed to create something fast, we decided to do a Google design sprint with the full team.
- Design sprint
- Reduce scope after the user tests
- Develop the solution
- Release it
- Monitor the BETA
- Do a feature retrospective
- Improve the feature
Main user test insight
The facility managers need to protect their workforce against COVID-19. That’s why visitor screening with health questions and checking in without touching any device are the two absolute requirements for our clients.
Quotes from the user test
The outcome
